Last updated: 2 August 2026
This Refund Policy explains when and how you can get your money back for the AI Marketing Team System (the “Product”) purchased from Optimizuok MB at makedivision.com.
It sits alongside our Terms & Conditions. Where the two differ, the Terms & Conditions prevail.
1. The short version
You have 14 days from your purchase to ask for a full refund. Email tomas@makedivision.com and we will refund you to your original payment method. You do not need to explain yourself.
2. What you are buying
The Product is digital. It is delivered by email immediately after payment is confirmed. There is nothing to ship and nothing to return physically. The Product is a one-off purchase — it is not a subscription, and no recurring charge is ever made.
3. Your statutory right of withdrawal (consumers in the EU)
If you are a consumer, EU law gives you 14 days to withdraw from the contract without giving any reason. The period runs from the day we confirm your order by email.
We do not ask you to waive this right at checkout, even though the law would allow us to for immediately delivered digital content. You keep it in full.
The withdrawal procedure and the model withdrawal form are set out in section 7 of our Terms & Conditions.
4. Our voluntary 14-day money-back guarantee
Separately from the statutory right above, we offer a 14-day money-back guarantee to all customers, including business buyers who have no statutory right of withdrawal.
If the Product is not right for you, email us within 14 days of purchase and we will refund your payment in full.
This voluntary guarantee does not apply where:
- the Product, or any substantial part of it, has been copied, shared, resold, redistributed or published in breach of the licence terms;
- you have previously received a refund for the same Product;
- the request is made in bad faith or forms part of a pattern of repeated purchase-and-refund behaviour.
These conditions apply to the voluntary guarantee only. They never limit the statutory rights of consumers.
5. How to request a refund
Email tomas@makedivision.com from the address you used at checkout, and include:
- your order number, or the email address used at checkout;
- the date of purchase.
A reason is welcome but not required. We read every one — it is how the Product gets better.
We acknowledge refund requests within 2 business days.
6. How refunds are processed
- Refunds are issued to the original payment method. We cannot refund to a different card, account or person.
- We issue the refund within 14 days of accepting your request, and normally much sooner.
- Once issued, your bank or card provider typically takes a further 5–10 business days to show the money in your account. That part is outside our control.
- You are refunded the full amount you paid, including any VAT. We charge no restocking, processing or administration fee.
7. What happens to your access
When a refund is issued, your licence ends. You must stop using the Product and delete any copies in your possession. Work you already produced using it remains yours.
8. Failed, duplicate and unauthorised payments
If you are charged twice for the same order, contact us and we will refund the duplicate in full, regardless of the 14-day period.
If you believe a payment was made from your card without your authorisation, contact us before raising a chargeback. We will investigate and, where the claim is genuine, refund you directly — it is faster for you than a dispute.
9. Problems with the Product
If the Product does not work as described, tell us. Your statutory rights in respect of digital content that is faulty, not as described, or not of the quality you are entitled to expect are unaffected by this policy and are not limited to 14 days.
Note that the Product requires your own Claude account from Anthropic, which you obtain separately. Changes made by Anthropic to Claude are outside our control, and we will tell you honestly if that is the cause of a problem.
10. Contact
Optimizuok MB
Registration code: 307019757
Lauko g. 6-11, LT-99140 Šilutė, Lithuania
Email: tomas@makedivision.com
If you are a consumer and we cannot resolve a complaint between us, you may refer the dispute to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, Vilnius, vvtat.lt, or to the equivalent body in your own country of residence.